We offer different delivery methods depending on the item ordered:

• To parcel shop with GLS (only in Denmark)
• To private address with GLS
• Pallet delivery with a carrier for larger and heavier items (+30 kg) (only within the EU)

Delivery of larger and heavier items (+30 kg)

When purchasing larger and heavier items such as an outdoor fireplace, your order will be delivered with a carrier. With carrier delivery, your order is delivered to the curbside, and you must be home to sign for the item. Pallet delivery with a carrier (+30 kg) outside the EU is unfortunately not possible. We therefore refer to local dealers.

Delivery time

We deliver your package within 2-4 business days both with GLS and for pallet shipments. As soon as your order is ready for dispatch, you will receive an email with your track and trace number. Regardless of whether you choose parcel shop, private delivery, or pallet shipment, delivery of your package will take place on weekdays between 8.00-17.00. If the package has not arrived within the delivery time, you are obliged to contact Aduro A/S within 7 days. You can contact us at service@aduro.dk

Delivery prices

You can always see the delivery price once you have placed your items in the basket. The delivery price varies according to the weight of your package and the country to which the package is sent. The VAT rate will vary depending on the recipient country.

Right of withdrawal

When you as a consumer shop on aduroshop.dk, you have a 14-day right of withdrawal. The right of withdrawal expires 14 days after the day you received the item. If you have ordered several different items in the same order that are delivered individually, the period runs from the day you receive the last item. If you wish to withdraw your purchase, you must inform us before the withdrawal period expires. You can send an email to service@aduro.dk

Return

If you withdraw from your purchase, you must return your items to Aduro A/S without undue delay and no later than 14 days after the day you received the item. You must inform Aduro that you wish to exercise your right of withdrawal. The items should be returned to: Aduro A/S, Hasselager Allé 13D, 8260 Viby J, Denmark. Include a copy of the delivery note or place the order number in the box.

If you wish to return an item, you must bear the direct costs associated with the return, and you must therefore purchase a return label from a carrier of your choice.

Remember that the item must always be sent in secure packaging and obtain a receipt for shipment. You are responsible for the item until we receive it.

If you take advantage of offers on Aduroshop where a gift is included in your purchase and wish to return, it is required that both your purchase and the accompanying gift are returned. The gift was included as part of your purchase, and thus it is necessary to return both. If you fail to return the accompanying gift, the value of the gift will be deducted from the refund.

Refund

If you withdraw from your purchase, we will refund all payments received from you, including delivery costs. However, we do not refund additional costs in cases where you have chosen a different delivery method than the cheapest standard delivery we offer.

If you only cancel part of your purchase and keep other parts of your order, we do not refund delivery costs. In such cases, you will only get back the amount you paid for the returned item.

The refund will be made without undue delay and no later than 14 days after we have received your message about wanting to withdraw the agreement. We will refund the amount using the same payment method you used for the purchase unless we have expressly agreed otherwise. We do not charge any fees as a result of the refund. We may withhold payment until we have received the item returned or until you have provided documentation that the item has been returned, whichever is earliest.

The item must be returned in substantially the same condition and quantity as when you received it. You are liable for any decrease in value of the item due to handling other than what is necessary to determine the item's nature, characteristics, and the way it functions, or if you treat the item in a way that clearly reduces its value. You may lose the purchase price wholly or partially, and the amount you can get back depends on the item's commercial value.

The original packaging can influence our ability to resell our products, and damaged or disposed packaging can therefore lead to a decrease in the item's value and thus affect your ability to receive the full purchase price refunded. We therefore recommend that the item is returned in original packaging (including any pallet).