Right of complaint Asgård wood burning stoves

When you buy an Asgård wood burning stove, your right to complain is governed by the sales legislation in the country where the stove was bought. On this page, we explain how our warranty process works, what you need to be aware of, and how to make a complaint.

What does the warranty include?

The right to complain applies in accordance with the Sales of Goods Act in the country where the stove was purchased. The original purchase receipt with date is valid as proof.

Please be aware: If the stove is moved to another country or area far away from the dealer at which the stove was purchased (e.g., to an island), you are not guaranteed service options for the stove. The stove should always be purchased in the country and area where it is to be installed.

What does the warranty not cover?

Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing maintenance of the stove etc.
Consumable service parts (glass, gaskets, insulation stones, slides, painted surfaces, cast iron grate etc.), which are subject to normal wear and tear. You can buy these parts in our webshop.
Damages caused by (condensation) water in and around the chimney, too much or too little draught in the chimney and missing maintenance/cleaning.
Damage to the stove caused by external impacts or damage caused by the stove to other objects.

How can I make a complaint, and what can I expect?

If you wish to make a complaint, please fill out the form below. Complaints are only processed based on a completed form. Please have your production number and purchase date ready.

Fill in claim form

You will receive a confirmation of your inquiry and, subsequently, a response via email. We will process the complaint as quickly as possible.