Questions & Answers

Here, you'll find answers to various questions that don't fit into our other categories. Explore this section for assistance.

How will my stove be delivered?

The delivery method for your stove varies on where you purchased it. For specific details, please reach out to your dealer directly.

How do I cancel/change my order?

If you purchased your stove from one of our retailers, please contact the retailer directly.
If you made your purchase on our webshop at www.aduroshop.com, please reply to the order confirmation email you received.

What should I do if the item is damaged during transport?

Please send os a mail as soon as possible to service@aduro.dk, including the following information:

A picture showing the entire shipment. The picture should ideally be taken before you remove the packaging (e.g., film, straps).
A picture where the shipping label is visible. The shipping document number and order number should be clearly visible.
Picture(s) of the damaged items.

Is my stove compliant with regulations?

When you purchase a bio stove, you don't need to have it approved before using it. All you have to do is make sure that you comply with the relevant distance requirements, which you can find in the user manual.

However, when you purchase a wood, hybrid, or pellet stove, there are several regulations and laws regarding installation, safety, and emissions that your stove must comply with to be legally used. Please check the regulations and laws in your country. If you're unsure about the requirements, consult your local dealer, local authorities, or a certified chimney sweep for advice.

Distance requirements
You have to make sure that the stove is placed with the right distance to combustible materials. Find the user manuals for your Aduro stove here to check the distance requirements.

Approval of the stove
You may not begin to use the stove until it has been inspected and approved by your local chimney sweep.

How do I get my stove approved?

To get your wood burning, pellet, or hybrid stove approved, you need to contact your local chimney sweep.

If you have purchased a bio stove, you do not need to have it approved before use.

Can I get a stove if I don’t have a chimney?

You cannot install a wood burning stove, hybrid stove or pellet stove without a chimney, but you can easily purchase a bio stove, which does not require a chimney. Find the Aduro bio stove here.

Do you have questions regarding partnerships, collabs, supplier agreements, or press inquiries?

Feel free to email us at service@aduro.dk, and we will respond to your inquiry as soon as possible

Do you have any questions that haven't been answered?

Feel free to email us at service@aduro.dk, and we will respond to your inquiry as soon as possible