< Warranty

Right of complaint Aduro wood burning stoves

When you buy an Aduro wood burning stove, your right to complain is governed by the sales legislation in the country where the stove was bought. Additionally, you can extend your statutory right of complaint with an extra 3 year warranty at no additional cost. On this page, we explain how our warranty process works, what you need to be aware of, and how to make a complaint.

What does the right to complain include?

The right to complain applies in accordance with the Sales of Goods Act in the country where the stove was purchased. The original purchase receipt with date is valid as proof.

Please be aware: If the stove is moved to another country or area far away from the dealer at which the stove was purchased (e.g., to an island), you are not guaranteed an extended warranty or service options for the stove. The stove should always be purchased in the country and area where it is to be installed.

What does the right to complain not cover?

  • Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing maintenance of the stove etc.
  • Consumable service parts (glass, gaskets, insulation stones, slides, painted surfaces, cast iron grate etc.), which are subject to normal wear and tear. You can buy these parts in our webshop.
  • Damages caused by (condensation) water in and around the chimney, too much or too little draught in the chimney and missing maintenance/cleaning.
  • Damages to the stove caused by external influences or damages caused by the stove on other objects

What does the extended free warranty include, and what are the benefits?

You have the option to extend the statutory warranty on your Aduro wood burning stove by an additional 3 years, completely free of charge. This must be done no later than five months after purchase (calculated from the invoice date). Your extended warranty will begin the day after the statutory warranty expires.

Your benefits:

  • Extended warranty in the rare case of manufacturing faults
  • Faster service, since we already have the needed information on your stove
  • Save your receipt online, so it never gets lost
  • Monthly newsletter with relevant news and useful tips for firing, maintenance and much more

EXTEND YOUR WARRANTY HERE

Note: The possibility of extended warranty only applies to Aduro wood burning stoves. It does not apply to hybrid stoves, pellet stoves, Asgård wood burning stoves, or bio stoves. If you already have a statutory right of complaint of 5 years or longer, you cannot extend the warranty, but you will still get the other benefits when you register. 

How do I extend the warranty?

EXTEND YOU WARRANTY HERE

Fill in the form within five months of purchase (from the invoice date). The extended warranty will become effective from the day your right of complaint expires. You will need the stove's production number for the warranty registration. How to find the production number.

How can I make a complaint, and what can I expect?

If you wish to make a complaint, please fill out the form below. Complaints are only processed based on a completed form. Please have your production number and purchase date ready.

Fill in claim form

You will receive a receipt for your inquiry and a response via email. We will process the complaint as quickly as possible.