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At Aduro, we always strive to provide the best service. We understand that our products are an important part of your daily life, which is why we have compiled a range of help guides to ensure you get the most out of your experience with Aduro. Here, you will find assistance with proper use, troubleshooting, and maintenance of your Aduro products.
Wood burning stove
How do I succeed with my wood burning stove? (Watch the video here)
- How do I clean and maintain my wood burning stove?
- How do I light my stove correctly?
- How can I improve the draft in my chimney?
- Why does soot appear on the glass?
- Why is my wood burning stove rusting?
- Can scratches, rust stains and wear be fixed?
- When should the gaskets be replaced?
- Why does the door close automatically?
- How do I find the production number on my Aduro stove?
Do you still have questions? Visit our Customer Service Center for more helpful advice. If you'd prefer to submit a complaint, please complete our claim form.
Hybrid stove
How do I succeed with my hybrid stove? (Watch the video here)
- How do I clean and maintain my hybrid stove?
- How do I connect my hybrid stove to the WiFi?
- How do I sign up at Aduro Cloud?
- How do I use Aduro Cloud app?
- How do I shift between wood and pellets?
- How do I solve the problem with pellet accumulation?
- How do I solve the ‘No Fire’-alarm?
- How do I solve the “Ignition failed”-alarm?
- Can scratches, rust stains and wear be fixed?
- How do I find the production number on my Aduro stove?
Do you still have questions? Visit our Customer Service Center for more helpful advice. If you'd prefer to submit a complaint, please complete our claim form.
Pellet stove
How do I succeed with my hybrid stove? (Watch the video here)
- How do I clean my P5 pellet stove?
- How do I clean my P1- and P4 pellet stove?
- How do I connect my pellet stove to the Aduro Pellet App and WiFi?
- How do I solve “No pellets”-alarm (alam 6)?
- How do I find the production number on my Aduro stove?
Do you still have questions? Visit our Customer Service Center for more helpful advice. If you'd prefer to submit a complaint, please complete our claim form.
Bio stove
If your Aduro bio stove has broken within the complaint period, please fill out our claim form.
Accessories
If you have an accessory product (e.g. firewood basket or companion set) that has broken within the complaint period, please fill out our claim form.
Outdoor products
If you have an outdoor product that has broken within the complaint period, please fill out our claim form.
