Book service visit
To ensure that your stove operates optimally and to prevent damage, it is important to have it serviced regularly. To maintain your warranty with Aduro, hybrid and pellet stoves must meet specific service visit requirements. Documentation of the service visits is required. You can read more about the service visit requirements below.
Contact your local Aduro dealer to book a service visit. Use the map below below to find a dealer near you.
Your hybrid stove must be serviced by an authorised Aduro service technician within the first year. After the initial service, the stove must be serviced every two years or after every 2000 kg of burned pellets from the date of the last service visit. You are responsible for covering the expenses.
The service visit includes:
- Inspection of the stove's condition, including checking gaskets and glass fittings
- Adjustment of the door and closing mechanism
- Replacement of individual parts if necessary
- Thorough cleaning
- Possible repair of the paint
Please note: The right to claim defects will be void if the hybrid stove is not serviced. Read more here.
Your pellet stove must be serviced by an authorised Aduro service technician within the first year. After the initial service visit, the stove must be serviced one time a year from the date of the last service visit. You are responsible for covering the expenses.
The service visit includes:
- Inspection of the stove's condition, including checking gaskets and glass fittings
- Adjustment of the door and closing mechanism
- Replacement of individual parts if necessary
- Thorough cleaning
Please note: The right to claim defects will be void if the pellet stove is not serviced. Read more here.
Book a service visit with an authorised Aduro service technician to have your wood burning stove inspected and prepared for use. This helps ensure that your stove always operates optimally and safely.
The frequency of service visits depends on how much the stove is used, but regular servicing carried out by a professional can help extend the lifespan of the stove. Please note that the cost of the service visit is covered by you as the owner.
A service visit may include:
- Inspection of the stove’s condition, including checks of gaskets and glass fittings
- Adjustment of the door and closing mechanism
- Replacement of individual parts if necessary
- Thorough cleaning
- Possible repair of the paint finish