Questions & Answers
Here, you'll find answers to various questions that don't fit into our other categories. Explore this section for assistance.
The delivery method for your stove varies on where you purchased it. For specific details, please reach out to your dealer directly.
- If you purchased your stove from one of our retailers, please contact the retailer directly.
- If you made your purchase on our webshop, please reply to the order confirmation email you received.
Please send us a mail as soon as possible to service@aduro.dk, including the following information:
- A picture showing the entire shipment. The picture should ideally be taken before you remove the packaging (e.g., film, straps).
- A picture where the shipping label is visible. The shipping document number and order number should be clearly visible.
- Picture(s) of the damaged items.
When you have purchased a bio fireplace, it does not need to be certified before use. You just need to ensure that you comply with the applicable distance requirements, which you can find in the user manual.
However, when you purchase a wood, hybrid, or pellet stove, there are several regulations and laws regarding installation, safety, and emissions that your stove must comply with to be legally used. Please check the regulations and laws in your country. If you're unsure about the requirements, consult your local dealer, local authorities, or a certified chimney sweep for advice.
Distance requirements
You must ensure that the stove is placed with the correct distance to combustible material. Find the user manual for your Aduro stove here to see the distance requirements for your stove.
Approval of the stove
You may not use the stove until it has been inspected and approved by your local chimney sweeper.
To get your wood burning, pellet, or hybrid stove approved, you need to contact your local chimney sweep.
If you have purchased a bio stove, you do not need to have it approved before use.
You cannot install a wood burning stove, hybrid stove or pellet stove without a chimney, but you can easily purchase a bio fireplace, which does not require a chimney. Find the Aduro bio fireplace here.
Feel free to email us at service@aduro.dk, and we will respond to your inquiry as soon as possible.
Feel free to email us at service@aduro.dk, and we will respond to your inquiry as soon as possible.