Terms and conditions
These terms and conditions apply to the purchase of goods at our webshop, adurofire.com. When you place an order on this webshop, you accept these terms and conditions. This webshop is operated and owned by:
Aduro A/S
Hasselager Allé 13D
DK 8260 Viby J
CVR 28488602
Always read the terms and conditions carefully before making a purchase.
Payment and prices
On adurofire.com you can order and pay with VISA, MasterCard, Apple Pay and Google Pay. adurofire.com has a cashing agreement with Clearhouse and Pensopay as payment gateway. The cashing agreement, as well as the payment gateway meet all the security demands. All communication between the payment system and the cardholder takes place by means of an encrypted SSL connection. This ensures that no unauthorized persons can see the exchanged data.
The amount is not withdrawn on your card, until the goods leave Aduro A/S. It is not possible for Aduro A/S to withdraw a higher amount than the amount you have accepted when purchasing.
The total price of the purchase incl. VAT, potential fees, delivery costs etc., appears in the webshop when you have placed your goods in the basket and selected the delivery country and delivery method. All the prices are shown in Euro (€). We reserve the right to adjust prices and taxes, false pricing, and discontinued or sold-out goods.
Order confirmation
When you make a purchase on adurofire.com, you will receive an order confirmation of your purchase via e-mail. Please save this confirmation, as it may be relevant in connection with exchanges, cancellations, or claims.
Delivery
We offer different delivery methods depending on which goods you order and which country you order it to:
- Delivery to a private address with GLS
- Pallet delivery for larger and heavier goods (+30 kg) (only within the EU)
Delivery of larger and heavier goods (+30 kg)
When purchasing larger and heavier goods, your order will be delivered by carrier. When delivering by carrier, your order will be delivered to the kerb, and you must be at home to sign for the package. Pallet delivery with carrier (+30 kg) outside the EU is unfortunately not possible. In this case, we therefore refer to local dealers.
Delivery time
United Kingdom: 3-4 working days
Germany: 2-3 working days
France: 7-9 working days
Norway: 2-5 working days
Sweden: 2-4 working days
Italy: 3-5 working days
Spain: 4-7 working days
Netherlands: 3-4 working days
Finland: 3-5 working days
Slovakia: 1-2 working days
Czech republic: 2-3 working days
Austria: 2-3 working days
Slovenia: 2-3 working days
Belgium: 3-4 working days
Switzerland: 4-5 working days
Bulgaria: 3-4 working days
Romania: 2-3 working days
Croatia: 2-3 working days
Lichtenstein: 3-4 working days
Luxembourg: 3-4 working days
Poland: 2-3 working days
Estonia: 3-4 working days
Latvia: 3-4 working days
Lithuania: 3-4 working days
Portugal: 4-5 working days
Ireland: 4-5 working days
Serbia: 3-4 working days
Malta: 4-5 working days
Greece: 4-6 working days
Cyprus: 5-6 working days
Iceland: 4-9 working days
Hungary: 1-2 working days
As soon as your order is ready for dispatch, you will receive an email with your track and trace number. Regardless of private- or pallet delivery, the delivery of your package will happen on working days between 8 AM and 5 PM. If the package is not delivered within the mentioned delivery time, the consignee must contact Aduro within 7 days. You can contact us at service@aduro.dk
If you have chosen private delivery with GLS but are not at home to sign for the package, GLS will deliver the package to a near-by-pick-up location, and at the same time leave a message with instructions on how to pick up the package. If the package is not collected within 14 days from the first delivery attempt, the package will automatically be returned to Aduro A/S.
Delivery prices
You can always see the delivery price when you have placed your goods in the basket and chosen the delivery country. The delivery price varies according to the weight of the package and which country the package is to be shipped to. The VAT rate will vary depending on the delivery country.
Right of cancellation
When you shop on adurofire.com, you have 14 days right of cancellation. The right of cancellation expires 14 days after the day you receive the package. If you have ordered several different goods in the same order and the goods are delivered individually, then the deadline runs from the day you receive the last item.
If you want to cancel your purchase, you must notify us before the expiry of the cancellation period. You can send an email to service@aduro.dk
Return
If you regret your purchase, you may return your goods no later than 14 days after receiving them. You must notify us, that you want to use your right of cancellation. Return the goods to: Aduro A/S, Hasselager Allé 13D, 8260 Viby J, Danmark. Send a copy of the delivery note or attach the order no. in the return package.
If you want to return an item, you must bear the direct costs associated with the return yourself. Furthermore, you need to buy a return label from the shipping company you have chosen.
The item must be returned in proper packaging. Remember to get a receipt for dispatch, since you are responsible for the item until we receive it.
When utilising offers on Aduro where a gift is included in your purchase and you wish to return, it is required that both your purchase and the included gift are returned. The gift was included as part of your purchase and thus it is necessary to return both. If you do not return the included gift, the value of the gift will be deducted from the refund.
Refund
If you regret your purchase within the right of cancellation period, we will refund all payments that we have received from you, including the delivery costs. However, we do not refund extra costs in case you have chosen a different type of delivery than the cheapest type of standard delivery that we offer. If you only regret the purchase of some items and want to keep other items, we do not refund the delivery costs. In such cases, you will only get a refund on the cost of the returned items.
The refund will be made without undue delay and no later than 14 days after we have received your notification about cancelling the agreement. The amount of the refund will be transferred to the card you have used for payment unless we have agreed otherwise. We do not impose any fees on refund. We can withhold the payment, until we have received the returned goods, or until you have sent documentation for the returned goods, whichever comes first.
The goods must be returned in the same condition and quantity as they were when you received them. You are therefore personally liable for deterioration in the value of the goods, which is due to a different handling of the goods than what was necessary to determine the nature of the goods, its properties, and the way in which the goods work, or if you treat the goods in a way that deteriorates the value. You can therefore lose the purchase price fully or partially, and the amount that you get back will in that case depend on the commercial value of the product.
The original packaging can affect our ability to resell our goods and a damaged or discarded packaging can therefore lead to a decrease in the product’s value and thus affect your chance of getting the full purchase price refunded. We therefore recommend returning the goods in its original packaging (including possible pallet).
Claims
If there is something wrong with the goods
The statutory rules regarding the right of complain, the claim period and defects, including the sales act’s rules of deficiency, apply at any time. As a consumer you have a 2-year right of complaint on all goods. This means that you can plead faults and defects on the product within 2 years.
If the right of complaint is justified you can either have the product repaired or-, exchanged, get your money back, or get a reduction in price - depending on the specific situation. If the complaint is legitimate, we will refund the transport costs for your return shipment.
The right of complaint does not cover normal wear and tear, and it is a prerequisite that the damage did not occur because of incorrect use of the product or other damage-causing behavior on your part. Likewise, it is a prerequisite that the damage did not occur because of lack of compliance with our instructions, including manuals on instruction, operation, maintenance, or service.
If you discover defects or deficiencies on the product you receive, you must contact Aduro A/S as soon as possible and within a reasonable time. If you complain within two months of discovering the defect, the complaint will always be timely.
You can send a complaint by contacting us at service@aduro.dk. Please describe the defect or the deficiency as detailed as possible. Please also fill in our claim form, which you can find here. It is not a requirement that you fill in the claim form, but it facilitates our handling of your claim and minimizes the processing time. Afterwards, you must return the defective item with a copy of your order confirmation enclosed. Remember that the item must always be returned in proper packaging and that you must have a receipt for the shipment, to make it easier for us to refund your shipping costs.
Return the item to Aduro A/S, Hasselager Allé 13D, 8260 Viby J, Danmark.
Are you missing an item in your package?
We always do our very best to ensure that you receive the goods you have ordered. Unfortunately, it can happen that we forget to put an item in your package. In this case, please contact our customer service at service@aduro.dk Please send a picture of your delivery note and inform us which item you are missing in your package.
Have you received a wrong item?
In this case, please contact our customer service at service@aduro.dk. Please send a picture of your delivery note and inform us which wrong item you have received.
Transport damage
We recommend that you always check your package for visible damage or defects before signing for it. You always have the opportunity to receive the package with reservations if a damage is assessed to only affect the packaging. If the item is visibly damaged, you can sign with reservations or refuse receiving it. Contact then our customer service at service@aduro.dk within 48 hours and notify us that you have rejected the package. If you discover damages on the product when you unpack your package you must report it as soon as possible – but no later than 5 days.
Repair and replacement
If the goods are subject to defect and deficiencies, Aduro A/S will undertake within reasonable time either to remedy these defects or to deliver a new, defect-free product. If neither repair nor exchange is possible, Aduro A/S will refund the purchase price incl. your documented expenses associated with the return.
Responsibility
Aduro A/S cannot be held responsible for any indirect loss or consequential damages. Aduro A/S makes all agreements in English and according to Danish legislation. When shopping on adurofire.com, the standard Danish legal rules of buying and legal agreements, including the rules about consumer purchase, apply. As a consumer you are therefore protected by the existing legislation, this respect, meaning primarily the Danish Sale of Goods Act and the Consumer Protection Act.
Force majeure
Aduro A/S are not responsible for delayed or missing deliveries caused by force majeure events.
Privacy policy
Aduro A/S is responsible for managing the data on adurofire.com.
General website privacy
You can use the Aduro website universe without disclosing your identity. Details of the information that we gather as standard when you access the websites is described below. If you register for any of our services or contact us via forms, there will be detailed information about how your data is processed in connection to your registration.
Identity and contact details of the controller and Group Privacy officer
Aduro A/S, as controller of personal data, is responsible for the processing of personal data that relate to you under applicable data protection laws and regulations.
If you have questions regarding the processing of your personal data, please contact Aduro A/S at info@aduro.dk or by phone at +45 70 27 47 03.
Collection and processing of personal data on websites
When you access any Aduro website, your web browser is technically configured to automatically transmit the following data ("log data") to our web server, which we then capture in log files:
- Date of access
- Time of access
- URL of the referring website
- File retrieved
- Data volume transmitted
- Browser type and version
- Operating system
- IP address
- Domain name of your internet access provider
This is exclusively information which does not allow you to be identified. This information is necessary for technical purposes in order to correctly deliver the content requested by you and its collection is an unavoidable aspect of using websites. The log data is analyzed purely for statistical purposes in order to improve our website and its underlying functionality.
We store other personal data only if you disclose such data to us, e.g. as part of registration or filling in a contact form, a survey, a prize competition or for the performance of a contract, and even in these cases we store your data only where you have permitted us to do so on the basis of consent issued by you or in accordance with applicable legislation (you will find further information on this below in the section “Legal basis for processing”).
You are neither legally nor contractually obliged to give us your personal data. However, certain features on our web pages may depend on your letting us have your personal data. If, in such cases, you do not give us your personal data, this may lead to features either not being available or being available only to a limited extent.
Cookies
We use cookies and tracking pixels to gather data regarding your use of the website in order to tailor the website to its users' needs.
Cookies cannot be used to run programs or deliver viruses to your computer. With the information contained in cookies, we can simplify navigation and facilitate the correct display of our websites.
Each website has its own cookies statement where you as a user can see the exact cookies usage for that specific site.
Basically, cookies are used as part of our service to display content as relevant as possible to you.
Data regarding the use of Aduro’s apps
Aduro's apps “Aduro Hybrid”, “Aduro Pellet Stove”, and “Aduro Smart Response” continuously collect data, which is used for support, statistics, and further development of Aduro's products.
Aduro A/S is responsible for your personal data in accordance with the applicable legislation and with this privacy policy.
The purpose of the apps is to give you/the user the opportunity to have extended control over the stove, which includes changing settings and controlling and monitoring the stove.
When registered to our cloud services “Aduro Cloud” and “Wappsto” (provided by NBE, Prevas, Seluxit, and Ektos), the stove and the apps will, when connected to the internet, continuously transfer data to these cloud services. The data includes changes in settings, combustion data, and alarms. General app data can also be transferred to the cloud services such as app performance, crash logs and your usage of the app.
When registering a user profile on the apps, personal information like name, address, phone number etc. will be transferred to the cloud services. This information is used for support and statistical purposes and can be used for marketing purposes by Aduro.
Forwarding of data to third parties
Your data is treated confidentially, and personal information will never be disclosed to a third party unless you specifically allow it (i.e. the Aduro GO form), and we never collect personal information without you having given us this information for example, when registering, purchasing or participating in a survey.
Links to other websites
Our websites may contain links to other websites. We have no influence on the compliance or non-compliance of the operators of these sites with the data protection provisions.
For how long will Aduro keep your personal data?
Aduro A/S will keep your personal data as long as required to fulfill the purposes for which the personal data was collected.
Your data protection rights
If you wish to gain access to the information we have registered on you at Aduro A/S, you can contact info@aduro.dk. If any data is registered incorrectly or if you have other objections, you can contact the same email address. It’s possible for you to gain insight in the information we have registered, and you can object to what we have registered. However, please note that Aduro A/S may not always be obliged to comply with a request of deletion, restriction, objection or data portability. Assessment will be made on a case by case basis of Aduro’s legal obligations and the exception to such rights.
Conclusion of contracts and advertising
To make a deal with us on www.adurofire.com, we need some personal data, including name, address, phone number, and e-mail address.
Aduro A/S is responsible for handling your personal data.
Use of personal data for advertising: We collect and share certain personal data, such as email addresses, with third parties to improve our advertising and measure conversions.
You always have the right to be informed about which personal information we collect about you. You also have the right to request that the information will be deleted. You can always contact us, if you believe that your personal data is being handled in violation with the law. Inquiries regarding this should be addressed to Aduro A/S at service@aduro.dk
The handling of personal data happens in accordance with Aduro A/S’ privacy policy.
These terms and conditions were last updated on February 20, 2026.